Features Streamline payments with our cashless system for clubs Effective membership fee management with automatic member suspension

Effective membership fee management with automatic member suspension

SportMember makes fee management effective by automatically suspending members who haven't paid. When the due date passes without payment, the member is blocked from team activities until payment is completed. The treasurer avoids awkward conversations – the system handles it discreetly and professionally.

What is automatic suspension for non-payment?

Automatic suspension means the system blocks members from participating in training, matches, and other activities when their membership fee isn't paid on time. The suspension is lifted automatically as soon as payment is registered.

How suspension works in SportMember

Fee becomes due: The member receives a payment link and reminders
Due date passes: If not paid, the member is marked as "suspended"
Activities blocked: The member cannot sign up for training or matches
Payment completed: Suspension is lifted automatically in real-time
Normal access restored: The member can participate in all activities again

Benefits of automatic suspension

Automatic suspension for non-payment provides several benefits for the club:

No awkward conversations: The treasurer doesn't have to confront members
Fair treatment: All members are treated equally under the same rules
Faster payments: Members pay to regain access
Less administrative work: The system handles follow-up automatically
Better finances: Fewer unpaid membership fees

Discreet handling of suspension

SportMember handles suspension discreetly without embarrassing members:

The suspension is only visible to the member themselves and the coach
No public list of suspended members
The member receives notification about the reason for suspension
Payment link is sent together with the suspension notice

The treasurer has full control

Although suspension happens automatically, the treasurer can always intervene:

Lift suspension manually: In special situations, the treasurer can remove the suspension
Extend due date: Give the member more time to pay
Create payment plan: Split the payment into instalments
Exempt from fees: Exclude members in special situations

What does the suspended member see?

When a member is suspended, they clearly see in the app:

Message that the membership fee is not paid
Link to complete payment immediately
Information about which activities they are excluded from
Contact details for the treasurer for questions

The coach is automatically notified

The coach can see which players are suspended due to non-payment:

Suspended players are shown with a marker on the team list
The coach cannot add suspended players to the match lineup
When attempting to register, the reason for suspension is displayed

Instant lifting upon payment

As soon as the member pays, the suspension is automatically lifted:

Payment is registered in real-time
Suspension is removed immediately
The member can sign up for activities again straight away
No waiting time or manual approval

Optional feature – you decide

Automatic suspension is optional in SportMember. The club decides whether to activate the feature. Some clubs prefer to only send reminders without blocking access.

Get started with effective fee management

Create a free profile and set up your club's fee system. Activate automatic suspension for non-payment and let the system handle follow-up – professionally and discreetly.

FAQ: Suspension for non-payment

What happens when a member doesn't pay their fee on time?

If automatic suspension is activated, the member is blocked from team activities when the due date passes. The member receives notification and can pay immediately to lift the suspension.

Can the treasurer lift a suspension manually?

Yes, the treasurer can always lift a suspension manually in special situations. This could be for illness, financial difficulties, or other circumstances.