How do I unblock a member's email address?

Why are some email addresses blocked?

In the club's membership list, you will sometimes find email addresses of members/coaches that are listed as blocked.

This is due to various reasons, the majority of which relate to:

- Spelling errors in the email address

- Mails end up in the recipient's spam filter (ask recipients to look in unwanted mails)

There's no answer to this question related to the use of SportMember from the app.

Open Members in the club and see who has their email address blocked.

  1. Click on   Club in the top left corner
  2. Click on Members
  3. Select the Email filter and tick Blocked email addresses

You are now in the club's member list and will see recipients with blocked email addresses (who therefore do not receive emails sent from SportMember), marked with a  next to the email address.

You can now choose to unblock individually or unblock several at once.

Unblock individually

  1. Find the member/coach you want to unblock (search for the name in the search field)
  2. Click on  
  3. Click on  Unblock
  4. Click on Unblock and confirm with Yes

Unblock multiple members at once

  1. Click on More on the right of the screen
  2. Click on  Unblock
  3. All blocked email addresses in the club are displayed, now click Unblock all emails and finish with Yes
  1. Select all members after applying the filter
  2. Click on the three dots in the blue column above the members' names.
  3. Click  Unblock
  4. All blocked email addresses of your club are now displayed, click on the bottom right corner on  Unblocked

Whichever method you use, the system will now attempt to resend the emails to the recipient(s).

If the user still does not receive emails from SportMember, or is again put back on the block list, contact SportMember at [email protected] to unblock.

In the email, please indicate which email addresses/people you would like to have unblocked.

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