Queue function for ticket sales – handle high demand without issues
SportMember's queue function for ticket sales ensures your website and payment system don't crash during large events with high demand. The queue function for ticket sales automatically manages the flow of buyers, giving everyone a fair chance to purchase tickets without overloading the system.
Virtual waiting queue for high-demand ticket sales
When the queue function is activated, users are automatically placed in a virtual waiting queue when they visit your ticket page. The system displays their position in the queue and estimated wait time. When it's their turn, they get access to purchase tickets for a limited time period.
You can set the queue function to activate automatically at a specific time – for example, precisely when ticket sales open. The system controls how many people can purchase simultaneously (capacity), and ensures everyone else waits in a structured queue.
How the queue system works technically
Each user is assigned a unique token when they enter the queue. The system tracks their position based on arrival time, making it first-come, first-served. When space becomes available in the queue capacity, the system automatically grants the next users in line access.
When a user gets access, they have a time-limited window (e.g., 10 minutes) to complete their purchase. If the time expires or they leave the page, their slot is automatically released, and the next person in queue gets access. This ensures capacity is utilized optimally.
How to do it
- Go to your event under "Tickets" and select "Queue settings"
- Enable the queue function for the event
- Set queue capacity (how many can purchase simultaneously, e.g., 50 people)
- Set timeout duration (how long each user has to complete purchase, e.g., 10 minutes)
- Optional: Set automatic activation time so the queue starts precisely when sales open
- The system now automatically handles all users and ensures stable operation
Why use the queue function
During large events or popular matches, hundreds or thousands of fans may try to buy tickets simultaneously. Without the queue function, this can overload your website and payment system, preventing anyone from buying tickets and creating a frustrating experience for everyone.
With the queue function, everyone gets a fair chance, the system remains stable, and you avoid technical issues. Users can see their position in the queue and estimated wait time, creating transparency and reducing frustration while waiting.
Summary: The queue function for ticket sales in SportMember handles high demand elegantly by controlling buyer flow, ensuring fair access, and preventing system crashes.