Payment solutions and fees in SportMember Ticket System
SportMember integrates reliable payment solutions directly into the ticket system, allowing your customers to pay securely and easily. Payment solutions and fees in SportMember Ticket System are designed to be flexible – you choose whether fees should be included in the ticket price or added on top for the customer.
Payment methods and fee handling in the ticket system
The system supports all common payment methods: Dankort, credit cards (Visa, Mastercard), MobilePay, and other digital payment forms. Integration with payment providers ensures transactions are encrypted and PCI-secure, protecting both you and your customers.
You decide how transaction fees are handled. Choose to include the fee in the ticket price so the customer sees one total price, or add the fee on top so the customer sees both ticket price and fee separately at checkout. This flexibility gives you control over pricing strategy.
How the payment process works
When a customer purchases a ticket, payment is sent through SportMember's secure payment gateway. The amount is reserved instantly, and the customer receives confirmation and ticket via email. Payment is automatically registered in the system with timestamp and transaction data.
For the organization, funds are paid out regularly to your account, typically within a few business days. The system also handles refunds automatically – if you cancel a ticket, money goes back to the customer's payment card, and accounting is updated accordingly.
How to do it
- Go to your club settings under "Payments"
- Connect your organization's payment account (guidance follows the setup process)
- Choose fee model: included in price or added on top
- For each event: Set whether you accept credit cards (can be disabled for individual events)
- Set ticket prices – the system automatically calculates any fees at checkout
- Customers can now buy tickets and pay directly through the system
- View payouts and transaction history under "Finance"
Why use integrated payment solutions
Integrated payment solutions mean everything happens automatically without manual handling. You avoid receiving MobilePay payments manually, keeping track of who has paid, and matching payments with tickets. The system does all the work, and money lands directly in the organization's account.
For customers, it provides a professional and secure purchase experience. They pay with their preferred method, receive instant confirmation, and can trust the transaction is secure. This increases conversion and makes it easier to sell tickets.
Summary: Payment solutions and fees in SportMember Ticket System provide secure online payment with flexible fee handling, automatic payout, and full integration with ticket sales.