How do I handle tickets in the ticket sale?

What is ticket sale?

- Club events such as tournaments, camps, social events etc. that cost money to attend

- Anyone can sign up (including people who are NOT members of the club). You do NOT become a member of the club by signing up

- Payment is required upfront. Registration takes place via the link

- Only club administrators and ticket sales managers can create events

- Members can pay via credit card or Apple Pay/Google Pay

- You can create different ticket types/additional services depending on whether you have different contracts and offer optional add-ons

- Tickets include QR codes that you can scan via our app to give participants access to the event

App
Computer

How do I check tickets at the event?

As a ticket manager, you can scan tickets using the SportMember app. Simply use your phone's camera to scan the QR codes and the system will automatically confirm the ticket.

Go to Club at the top right of the app
Press Menu in the bottom right corner and Tickets
Find the event you want to scan tickets for and tap on it
Press the QR icon in the bottom right corner
You can now scan tickets!

TIP: From the computer you will also find a link to the ticket scanner. When this link is opened on a smartphone, the ticket scanner will launch in the Holdsport app so tickets can be scanned directly. You can share the link with those who need access or use it yourself for quick and easy scanning.

How do participants receive their tickets?

Each ticket comes with a unique QR code that is sent to the participant by email upon purchase. They can present this QR code on their phone or as a printed version at the entrance of the event.

How do I scan tickets at the event?

Tickets can only be scanned with the Holdsport app (see the guide under the 'App' tab). Once scanned, tickets are automatically confirmed in the system and marked as used. You will find a link to the ticket scanner on your computer:

1. Click on Ticket sale
2. Click on the event you want to manage
3. Then click on More and select Ticket Scanner

When you open this link from a mobile phone, the app will automatically launch and let you scan the tickets directly. You can share the link with relevant people or use it yourself to scan tickets quickly and easily.

Note: From desktop, you can mark tickets as used by clicking under the Action column and selecting Mark as used.

TIP: Read more about how to manage your event here

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How do I create an event in Ticket sale?

How do I manage my event in ticket sale?

How do I handle tickets in the ticket sale?

How do I check tickets at the event?

How do participants receive their tickets?

How do I scan tickets at the event?

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